Pricing — Platform Fee Plus Points You Actually Issue

Q: How much should we budget for rewards themselves?

Between 40 and 400 Australian dollars per employee per year depending on the shape of the program. Light peer recognition sits at the bottom of that range; recognition plus sales or service incentives sits at the top. The most common shape, recognition plus service milestones, runs about 90 to 180 dollars per head.

What The Fee Includes

Every plan. There is no feature paywall, because a rewards program with half its mechanisms disabled is a rewards program nobody uses.

Peer and manager recognition, with a mandatory reason field
Service milestones, safety and training rules, referrals
Digital gift cards from more than forty Australian retailers
Everyday discounts, available before any points are earned
Per-site budgets, committed / issued / redeemed reporting, CSV export
Mobile-number sign-in, so no work email address is required

Reward Spend Is Separate, And Yours To Set

Points are billed at face value when they are issued to a person. One hundred points equals one dollar. Committed budget costs nothing until it is allocated.

What a year typically costs per head
Program shape	Rewards	Platform	Total
Discounts only, no points	$0	$42	$42
Light recognition	$40 – $80	$42	$82 – $122
Recognition plus milestones	$90 – $180	$42	$132 – $222
Recognition plus incentives	$200 – $400	$42	$242 – $442

Platform column shown at the Core rate of $3.50 per head per month. All figures exclude GST.

We will not quote you a program cost net of expected breakage. Points nobody redeems are a failure signal, not a discount.

One-Off Costs

Implementation
Item	Cost
Single-site rollout	Included
Multi-site wave rollout	$2,000 – $4,000
Payroll or HRIS integration	$2,000 – $6,000
Custom reporting	Quoted
Data export on exit	Free, self-serve

Terms

Month to month. Thirty days notice, no automatic renewal, no minimum term.
Headcount counted monthly on the first of the month, from your team file. Casual and part-time staff are counted the same as anyone else.
Minimum twenty staff. Below that the administration overhead usually outweighs the benefit, and we will say so.
On exit, staff keep access for sixty days to redeem what they have already earned. That is written into the program terms, not left to goodwill.

Common Questions

Are we billed on committed points or issued points?

Issued points only. Budget you set aside for a team or a period is a ceiling, not a cost. Nothing is charged until a point is actually given to a person, and unspent budget does not convert into an invoice at period end.

Is the platform fee based on headcount or active users?

Headcount in the uploaded team file, counted on the first day of the month. We do not charge more for casual or part-time staff, because excluding them defeats the purpose of the program.

What does implementation cost?

Nothing for a single-site rollout. Multi-site rollouts and payroll or HRIS integration are quoted as a one-off, typically between $2,000 and $6,000 depending on the number of systems involved.

Is there a lock-in contract?

No. Month to month with thirty days notice, and no automatic renewal. If you leave, staff keep access for sixty days so they can redeem the points they have already earned.

How much should we budget for rewards themselves?

Between $40 and $400 per employee per year depending on the shape of the program. Light peer recognition sits at the bottom of that range; recognition plus sales or service incentives sits at the top. The most common shape, recognition plus service milestones, runs about $90 to $180 per head.

Do you discount the price using expected breakage?

No. Breakage is points that were issued and never redeemed, which means people did not engage with the program. We do not treat that as a saving and we do not quote against it.

Two numbers, and we will not hide either of them

Three plans, priced on headcount

Starter

Core

Scale