How To Tell Whether Your Rewards Program Is Working
Four numbers worth tracking, three that look useful and are not, and the one question an engagement survey will not answer for you.
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BlogTen articles, written for the person who has to choose the vendor, defend the budget, run the rollout, and explain the tax treatment to a finance team.
Four numbers worth tracking, three that look useful and are not, and the one question an engagement survey will not answer for you.
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Automatic, universal and impossible to game — so why do work anniversaries so often land badly? Timing, backdating, and the start-date field nobody checked.
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We are not tax advisers. But we can tell you which questions come up every time, and what information your accountant will ask for.
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What the platform genuinely needs, where the visibility line sits, and the five decisions to settle before the first invitation goes out.
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They are not the same lever and they do not fail the same way. How to tell which half of your program is carrying the other.
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Attendance points, perfect-safety-record bonuses, and other rules that quietly turn an entitlement into a penalty.
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It is not the same job twelve times. Sequencing, site champions, budget by location, and the two sites that quietly go dark.
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Per-head benchmarks, the gap between committed and issued, and why planning your budget around breakage is a bad idea.
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Almost always the same four causes, and none of them are the catalogue. What the activation curve looks like when a rollout is going wrong.
Read the articleTwelve questions on billing basis, exit terms, data ownership and what happens to staff points if you walk away.
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